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Is this community a joke?

I have created 2 threads none of them got any reply.

Hi Eugene 5,
Our apologies for not responding in time.
We get an overwhelming amount of queries on daily basis and sometimes a few queries go unanswered.

However, we always try our best to timely help our users as much as we can.
Please keep on learning and posting queries.
Hopefully you will not face such issues next time.